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IRCC wraps up the settlement design challenge

Immigration, Refugees and Citizenship Canada (IRCC) wrapped up its Settlement Design Challenge, during which IRCC staff and students from OCAD University (formerly the Ontario College of Art and Design) sought out innovative ways to improve Canada’s settlement programs and services for newcomers.

The first challenge was to identify the “pain points.” They visited service provider organizations, interviewing clients to get better understandings of individuals’ experiences with the settlement program. 

Over a four-week period, data was collected from Vancouver, Toronto and Kingston. They also looked at the settlement services at ports of entry (places where people can lawfully enter the country) and met with Settlement Network officers.

Staff and students then began to analyze the data they collected, and identified themes and issues within the system and looked for ways that it could be improved.

After identifying specific issues and brainstorming possible solutions, IRCC staff and OCAD University students came up with eight ideas to improve Canada’s settlement program and presented them to IRCC senior management in the fall. These innovative ideas include suggestions like creating an online platform to allow newcomers and Canadians to exchange skills and tasks, giving newcomers a chance to participate in their community.

The new Settlement and Integration Sector in IRCC will be using the wealth of ideas from the design challenge to inform policy and test program innovations.

Posted: Feb 3, 2018

June 2019

Centennial College

Immigration Peel Canada

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